Palm Desert Vacation Rental Management

What are your service fees?

We offer a menu of services for owners to choose from ranging from 23-35%. At Alice Lodging™, we understand that each property is unique, and we are committed to providing individualized services that meet your specific needs and preferences. Our dedicated team will work with you to tailor our services to your requirements.

How do we book a stay at our own home?

As a Alice Lodging™ owner, you will have access to an online owner portal. Here you will be able to view your homes reservations and easily make an owner or guest of owner stay. You can also call/text our Owner Experience team to make a reservation for you.

Does Alice Lodging™ clean after an owner stay?

Yes! We provide you with the option of a full cleaning or an owner cleaning. A full cleaning, at our top Platinum level of service is billed to your owner statement as 50% off the rate we charge guests, otherwise at the full rate. We do allow owners to clean for a reduced fee, however, as everyone standards are different we require our staff to always inspection, touch-up, and restock the home with supplies.

What services do you provide?

a. Alice Lodging™ is a full-service vacation rental management company. Our team of experts will manage all aspects of your vacation rental property, from housekeeping and maintenance to marketing, and ensuring your home is ready for each guest stay.
b. Alice Lodging™ will collect any city, county and state taxes and distribute them on your behalf.

How often do I receive payment?

Homeowners are paid monthly by the 15th, for the previous month’s rental revenue. The rental revenue is dispersed by direct deposit.

At the end of each month, you will receive a statement in your owner portal that outlines the rental revenue minus deductions for your service fee and any maintenance service charges.

A year end statement will also be posted in your owner portal and a 1099 will be mailed for tax purposes.

Does Alice Lodging™ offer electronic locks?

We do provide electronic locks. The e-locks we provide integrate with our software so that each guest receives a unique code that only works during their stay. Our owners can be set up to have a master code so that their code does not change between stays.

How does the linen program work?

Clean, crisp linens are one of the easiest ways a vacation home can make a great first impression on Guests. To help our Owners make this happen in an easy and cost-efficient way, we introduced The Alice Lodging™ Linen Program. For each participating home, we provide the initial supply and all replacements of the following all-white hotel-quality items:
i. Bath towels ii. Hand towels iii. Wash cloths iv. Bathmats v. Bed Linens (fitted/flat sheet and pillowcases)

How do you price our home?

Our revenue team thoughtfully uses a combination of human intervention, exclusive pricing software, and algorithms to ensure our homes rates are aligned with market demand. We use dynamic pricing, which means the rate will fluctuate based on the supply and demand for any given time period. This combination of technology and human oversight has proven to maximize our owner’s revenue and return on their investments.

Homes are established with minimum rates so that each of our homes do have a threshold or floor rate that it cannot go below.

Where do you advertise?

We invest heavily in the marketing and promotion of your home. This includes boosting our proprietary website AliceLodging.com, a continued outreach to our repeat customers, a strong social media presence, and home listing on third-party booking platforms including sites such as Airbnb, Vrbo, and Booking.com. It is our goal that someone looking for a home like yours, finds you!

How do you handle reviews?

Collecting Reviews: Alice Lodging™ sends an automated email to guests after their stay, inviting them to leave a review of their experience on the company’s website or other third-party platforms.

Review Management: We monitor and manage guest reviews on various platforms, including AliceLodging.com, Google, Yelp and more. We respond to all reviews, whether positive or negative, and use the feedback to improve our service and home offerings.

Guest Satisfaction: If a guest leaves a negative review, we promptly respond to address the issue and resolve the guest’s concerns. We take every guest’s experience seriously and use the feedback to improve our services for future guests.

Do you have a local office?

We believe property management is best done locally and pride ourselves on being a family-run, locally based company. We invest in fully-staffed physical offices in the markets where our owners have homes. Our locally-based, experienced teams are available 24/7/365 to meet the needs of our home Owners and help our guests plan their perfect getaway. Once our guests arrive, they can count on having a local team to take care of any needs that arise. We focus on all the details of their stay, so they can focus on making memories and enjoying our Owners’ homes as much as possible.

Are you involved in the local communities?

We are committed to the ongoing success of these communities, and give both in time and money, with a special focus on organizations that further the development of children, provide resources to our country’s Veterans and come to the aid of animals in need.

What happens if there is an emergency at my home?

Our team is available 24/7, 365 days a year. Whether there is a noise issue, a guest is locked out or your home loses heat, we will send a team member to your home to assist.

Will we receive more revenue if we allow dogs?

Allowing dogs does increase revenue. On average, revenue is increased around 10%. Simply, allowing dogs opens (or closes) a % of the rental market. Though there can be some additional wear and tear, the additional revenue received from the increase in bookings does overall yield more revenue for owners.

Guest are charged an additional pet fee when bringing a dog. This fee goes to the additional cleaning/inspection. Should our staff find that a dog was to cause damage guest will be responsible.

What are the top amenities guests are looking for?

The number one amenity clicked on our website and request by guests is a Hot Tub! Featuring this amenity in your home tends to increase revenue around 20%! Other top amenities include: game rooms/tables, TV’s, king beds, outdoor furniture, and bikes.

Vacation Rental Management in Palm Desert, California

Vacation Rental Management in Palm Desert, California

Dynamic Pricing and Real-Time Adjustments

Proven Marketing, Technology, & Support

Locally-Based Teams You can Trust

Internal Design Team to Ensure Return Visits

An Owner-First Focus

Alice Lodging™ Promotes Your Home Where it Counts

Owner Testimonials

Get In Touch

Frequently Asked Questions